Shipping policy

Last updated: March 3, 2026

At SOMNA, we are committed to delivering your luxury bedding and bath essentials safely and efficiently. Please review our shipping guidelines below.

Order Processing

All orders are processed after payment confirmation.

Processing time typically takes 1–3 business days, excluding weekends and public holidays. During peak periods, processing times may be slightly extended.

Once your order has been processed and dispatched, you will receive a confirmation notification.

Delivery Timeframes

Delivery timelines depend on your location and courier service availability.

Estimated delivery times:

Within major cities: 2–5 business days
Outside major cities: 3–7 business days

Please note that delivery timelines are estimates and may vary due to logistics conditions or unforeseen delays.

Shipping Fees

Shipping costs are calculated at checkout based on your location and order size.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

Bulk & Hospitality Orders

Orders placed for hotels, shortlets, or bulk purchases may require additional processing time depending on quantity and availability.

We recommend contacting us directly before placing large orders to confirm timelines and logistics arrangements.

Order Tracking

Once your order has been dispatched, you may receive tracking details where applicable. If you require assistance with tracking, please contact our support team.

Delivery Responsibility

Please ensure that your shipping address and contact details are accurate at checkout.

SOMNA is not responsible for delivery delays or issues caused by:

Incorrect or incomplete address details
Recipient unavailability
Courier service disruptions

Risk of loss transfers to the customer upon confirmed delivery.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the issue. Our team will review and resolve the matter promptly.